The Fusion Systems Process

With you every step of the way.

Whether you are looking to integrate a system into a finished room, are at build stage on a new home, or are refurbishing your current home, Fusion Systems will be there every step of the way to ensure that everything runs as smoothly as possible and on schedule.
Although we approach every project from a unique perceptive, we follow a process to ensure that you and all parties involved in the work understand what to expect from a Fusion Systems installation and establish responsibility for each element of the project.

consultation
Consultation

We offer a free consultation to discuss ideas and requirements for your installation, not only for today but for any likely future technologies. We will discuss budgets and timescales for the project before presenting you with a written proposal with an estimated cost of the project for your approval.

Design and quotation

design
Design & Detailed Quotation

On the larger projects where schematics drawings and cable schedules are required a design fee will be charged. For this you will receive an overlay for your architectural drawings (when available) with a detailed tubing schematic showing the route and size of each tube that is to be installed. You will also receive a cable schedule detailing each cable run, its use and reference number. We also hand you a room by room specification outlining what will be possible in each area upon completion of the installation and what upgrades are possible for the future.
At this point a detailed quotation of your project will be presented. This documentation will give you a component breakdown with the cost of the solution going into the project. We will also establish payment terms subject to the size of the project. In some cases stage payments may be required.

project management

Project Management

One of our project managers will be assigned to you and will be in charge of your project until the final handover. It will be their job to ensure that all parties involved in the project are briefed both onsite and in writing. A schedule of works will be agreed with all the professionals onsite to ensure the project runs smoothly. The project manager will keep you up to date through the developments and be on hand to attend site for any meetings or issues that may occur.

installation

installation
Installation

The tube network can either be installed by our own team or by the onsite electrician as required.
The 1st fix installation of the cabling by our team of trained engineers ensures that all cables are run correctly, to the right length and left clearly labeled.
The 2nd fix process will commence once all the wet trades are completed and involves terminating and testing all the cables that have been installed.
Once all parties agree the site is safe and dust free our specialist engineers will begin the installation and configuration of the hardware.

programming

Programming & Commissioning

All programming of any remotes or control panels is done in the Fusion Systems office and then taken to site for testing. Here the system can be fine-tuned to ensure it works the way you want it to work.
We will use professional equipment to calibrate all parts of the system to ensure you are getting the best possible performance out of your new Fusion Systems installation.
The project manager will then give you a full system demonstration, showing you what each room and system can do.
After a week or two of getting used to the system a technician will return to make sure you are happy and if required, make any adjustments to tailor the system to you.

customer support

Never left in the dark

Once you have a Fusion Systems installation we pride ourselves on being on hand to offer any aftercare you may need. We provide easy to follow manuals to guide you through the new system and all the manufacturers manuals. A member of our technical support team will also be at the end of the phone for any queries you may have. All Fusion Systems installations are covered by a one year guarantee as well as the manufacturer's warranties.
After the first year of the installation we can offer a service agreement so you are safe in the knowledge that there is always someone there to help.